Refund Policy

At ImgTools, we strive to offer high-quality image processing services and ensure customer satisfaction. However, we understand that there may be circumstances where a refund is requested. Please review our refund policy carefully.

1. Digital Product Refunds (Credits/Packages)

ImgTools offers Packages as digital products. These Packages contain Credits, which are required to access and use our various image processing functions, including but not limited to Editor, Beautifier, Rounded, and Compressor. By purchasing any of these Packages, users agree to the terms outlined in this refund policy.

2. Refund Eligibility

Refund requests must be submitted within 14 calendar days from the transaction date. If the user has not used any of the purchased Credits, a full refund will be considered. However, if any portion of the Credits has been used, no refund will be given. ImgTools does not provide partial or prorated refunds under any circumstances.

3. Refund Request Process

To request a refund, users must contact our support team at [email protected] . Please include the following details in your request:

• Transaction reference number
• User account information (email/username)
• Reason for requesting a refund

Upon receiving the request, our team will verify the transaction record and account activity to determine if the user is eligible for a refund. We aim to complete the verification process within 7-10 business days.

4. Questions and Support

If you have any questions regarding our refund policy or need assistance, please contact us at [email protected] . Our support team is here to help.